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You can upgrade the basic warranty by an additional two years for $80 for one year or $140 for two years.
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MSI laptops come with a one-warranty through some workstations and Modern series laptops come with a standard three-year warranty. I then tried a new tactic: leave my phone number and a message then wait for a callback. I then called on March 31 at 3:56 p.m., but hung up after being on hold for 47 minutes and 33 seconds. I wish I could walk you through my third and four calls, but they never happened.
#Msi service center near me windows 10
I asked about changing the touchpad sensitivity and the agent immediately directed me to Windows 10 Settings>Devices>Touch Pad>Change Cursor Speed. Someone, thankfully, answered after a second ring. I was first put on hold, then the phone rang, but instead of someone picking up, I was put on hold again. My second call, made on March 24 at 8:52 a.m. The entire call took about seven minutes - not bad. It took a bit longer than expected but I was eventually directed to the correct location where I could bling out my RGB keys. Once I opened Dragon Center, the agent walked me through navigating the app by selecting the Mystic Light tab and picking an effect from the drop-down menu. I told him the issue and he changed directions, pointing me instead to the MSI Dragon Center after a long pause. The thing is, the Stealth 15M doesn't come with that app. Once I provided that info, his first intuition was to direct me to the SteelSeries Engine software.
#Msi service center near me serial number
The agent asked for the serial number before proceeding. In my first call, I asked how I could change the keyboard color on the MSI Stealth 15M. I called the number back and got someone on the other line within a minute. I hung up, went on MSI's website, and it took two or three minutes to do just that. and was promptly told to register my notebook before proceeding. MSI was on track to ace this test until it made the critical error of failing to answer the phone. Your weekends, however, will be left open because MSI's phone support does not operate on Saturday and Sunday. Those hours are extended from last year when the support was available from 5:00 a.m. MSI call centers are located in Walnut, California and are open 24/7 from Monday to Friday. It's a shame because when someone did answer, they were friendly, knowledgeable and patient.īefore I get into my experience with MSI's phone support, let's go through some details. I never received a call back when I left a message with my name and phone number.
I called MSI four times during my investigation but could only reach an agent twice. This section will be much shorter than anticipated, and not for a good reason. That is a resounding 0 points for social media.
#Msi service center near me how to
Several weeks have gone by since I sent a note to the MSI account on Messenger asking about how to change my keyboard lighting and I am still none the wiser. It's two weeks later and my question hasn't even received the sound of crickets chirping.Īlready fearing the chairs at MSI's other social media channels were just as empty, I turned to the MSI Facebook page. My first question about changing the Stealth 15M keyboard lighting was sent to the and accounts on March 23. I bombarded them with questions about these laptops and never received an answer. MSI has Twitter and Facebook support pages but don't ask me why. I posed a question on March 31 at 9:15pm about enabling the microphone noise cancellation on the Prestige 14 and received instructions on how to do so by member nysmeee155102da on April 1 at 10am. This is the second year in a row having success with this method. MSI gets some points for its active forums where helpful members of the community will act as agents by answering your technical support questions. He went a step further by explaining that a similar feature exists in Windows 10 called Night Light. In no time, I was messaging an agent who promptly answered my question, explaining that I could turn the blue light filter on by going to the MSI Creator Center.
No hoops to jump through, just get me to a living, breathing being.
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